Why does Krungsri bank card not work for online purchases and for cash withdrawals abroad (SOLVED)

I am facing a problem that I cannot withdraw cash from my Krungsri bank card abroad. At the same time, in Thailand itself, the Krungsri bank card works fine with all ATMs. Let me remind you that you can withdraw money from a Krungsri debit card without commission in all regions of Thailand and at ATMs of any banks!

So, in addition to the fact that the Krungsri debit card does not work with ATM abroad, the second problem was the inability to use a bank card for online purchases. Moreover, the attempt to pay for even Thai services ended in failure!

With these questions, I turned to Krungsri bank, and they explained to me that the bank card needs to be linked to a bank account! This is not required in other banks, at least in the other two, where I also have bank accounts open, I have not encountered such a problem.

To be clear, I will once again draw attention to the fact that a bank card is issued simultaneously with opening a bank account, but it still needs to be linked to this bank account in the online banking application.

After linking a Krungsri debit card, you can make online purchases with a bank card and withdraw cash abroad.

If you haven't already, install and log into the KMA app (Krungsri Online Banking).

Go to the “My Accounts” tab.

Click on the bank account to which you want to link the card.

Click the “Add Debit Card” button.

Enter your card details.

Press the “NEXT” button.

Check the correctness of the entered data and click the “CONFIRM” button.

An SMS message with an OTP code will be sent to the phone number linked to the bank account to confirm this operation (linking a debit card to a bank account).

If everything is done correctly, you will see a message that the debit card was added successfully.

Now the button for adding a debit card will change to “Manage Debit Card”.

When switching to managing a debit card, you will be able to set a daily limit on cash withdrawals and on the maximum expense on the card per day; you can also temporarily disable the debit card, or enable it if it is already disabled.

In other banks (Kasikorn and Bangkok bank), bank cards are linked to bank accounts and you do not need to do this manually.