How to enable online shopping in Bangkok Bank (Bualuang)

After opening a bank account with Bangkok Bank and receiving a bank card, I tried to top up my mobile phone balance from this card, and it turned out that the card did not work.

I tried to make online purchases using this card, and it also turned out that the card does not work. At the same time, the card worked normally for withdrawing cash and paying for purchases in stores.

I encountered a similar situation with a bank card issued by Krungsri, I wrote about this in the note “Why does Krungsri bank card not work for online purchases and for cash withdrawals abroad (SOLVED)”.

You might think that similar steps are needed to link a bank card to a bank account, but this time you need to activate your Bangkok Bank card for online purchases in a different way.

Why can't pay with Bangkok Bank card online

I received a hint via SMS:

If you wish to make an online purchase with your debit card, please call Bualuang Phone 1333. (DBOO)

That is, to enable the ability to buy online using a Bangkok Bank plastic card, you need to call the phone number 1333. The electronic assistant will offer you a choice of hints in Thai or English. Following the prompts of the assistant, you will be able to enable online shopping, as well as select a daily limit for online shopping.

The procedure is as follows:

Select English, to do this, press the number 2. If you want to select Thai, then press the number 1.
Press number 5 to enter “Service Registration & Other Services”.
Press 4 to enter “Service Registration and canceling” menu
Press 1 to select “Bualuang iPay for E-commerce”
Enter your Be1st card or Be1st Smart TPN UnionPay card number (16 digits).
Enter your personal identification code PIN – 6 digits, the same PIN used for ATMs.

If something doesn't work, switch to Thai and try again.

In fact: I followed this procedure, but the card did not work for online purchases. I called 1333 and waited for a conversation with the operator. The operator said that I would have to enter the card number and PIN. I entered the card number and PIN, after which the robot replied that an error had occurred. The operator heard this and said that she would now switch me into the Thai version and I would have to do the same. I entered the card number and PIN again. After that, the operator said that she had sent my application and tomorrow afternoon my card should work for online purchases.

How to change the daily limit for a Bangkok Bank card

If, after setting the limit, you decide to change the selected value, for example, increase the daily limit or reduce it to zero, then you do not have to call 1333, you can do it in online banking.

Open the Bangkok Bank (Bualuang) mobile banking app.

Go to the “More” section.